Cloninger Collision Center Frequently Asked Questions

Frequently Asked Collision Center Questions

Do you offer loaner vehicles?

No, Cloninger Collision does not offer rental vehicles. However, our Toyotaa dealership does offer Toyota Rentals. Details can be found here or by calling 704-318-4946.

How much are collision repair estimates?

Collision repair estimates are free! Our team respects that pricing is a factor when it comes to repairing the unexpected. Depending on the damage, you may want to purchase a new or used vehicle instead. Allow our team to help you weigh the pros and cons of your unique repair. Click Here to start the estimate process.

What auto insurance forms are accepted at Cloninger Collision?

The Cloninger Collision Center proudly accepts all forms of auto insurance for vehicle repairs as well as customer pay for repairs.

Will you tow my car to Cloninger Collision's body shop?

Yes! Our team can help get your vehicle towed to Cloninger Collision Center to ensure that we have your vehicle assessed and repaired as quickly as possible.

Is Cloninger’s Collision Center a Direct Repair Partner with any insurance company?

No. Cloninger Collision Center ended direct repair relationships with all insurance companies in 2023.

Why? Because many insurance companies "steer" damaged vehicles to one of their DRP shops for repair. Then, in exchange for the added repair work that the shop received from the insurance company, they agree to do exactly what the insurance company asks them to do. This may include the use of inferior replacement parts or making a "repair" rather than a "part replacement".

We believe that to repair a vehicle properly, the manufacturer, not the insurance company knows best. Therefore, we follow manufacturer guidelines and procedures. We will not let an insurance company dictate how the repair must be performed.

Still have questions? We are here to help. Give us a call at 704-633-9016 or contact us using the contact form below.